Privacy Policy
Last updated: May 2026
This Privacy Policy explains how Hydralyte UAE, operated by Bagason Group ("we", "us", "our"), collects, uses and protects your personal data when you visit hydralyte.ae, place an order, or contact us. We are committed to handling your information responsibly and in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).
Information we collect
- Information you give us — name, contact details (email, phone), delivery and billing address, company details, and the content of enquiries or orders you submit.
- Information collected automatically — device and browser type, IP address, pages viewed and approximate location, gathered through cookies and similar technologies to keep the site working and improve it.
- Order and payment information — products purchased and order history. Card payments are processed by our payment providers; we do not store full card numbers.
How we use your information
- To process and deliver your orders and respond to enquiries.
- To provide customer support and manage your account.
- To improve our products, website and service.
- To send you updates or offers where you have asked to hear from us — you can opt out at any time.
- To meet legal, tax and regulatory obligations.
Cookies
We use essential cookies to run the site and optional cookies to understand how it is used. You can control cookies through your browser settings; disabling some cookies may affect how the site works.
Sharing your information
We do not sell your personal data. We share it only with service providers who help us operate (for example delivery partners, payment processors and IT providers), and where required by law or to protect our rights. These parties may only use your data to provide their service to us.
Data retention
We keep personal data only as long as needed for the purposes above and to meet legal and accounting requirements, after which it is securely deleted or anonymised.
Security
We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to safeguard your information.
Your rights
Subject to applicable law, you may request access to the personal data we hold about you, ask us to correct or delete it, object to or restrict certain processing, or withdraw consent. To exercise these rights, contact us using the details below.
International transfers
Where data is processed outside the UAE by our service providers, we take steps to ensure it receives an appropriate level of protection.
Children
Our website is intended for adults. We do not knowingly collect personal data from children without the consent of a parent or guardian.
Changes to this policy
We may update this policy from time to time. The "last updated" date above shows when it was last revised.
Contact us
For any privacy question or request, contact us at hydralyte@bagason.com or +971 4 339 4496. See also our Terms of Service.